Do you deliver overseas?
Yes, we deliver anywhere in the world as long as there’s a carrier service for your location.
What’s your delivery lead time?
Orders are typically despatched within 48 hours. If you order before 3pm it’s highly likely your order will be dispatched on the same day it was ordered (Monday to Friday) and delivered next day. However, bespoke signs that require printing may take 7-10 days from approval of artwork. Please contact us if your order is urgent and we’ll act as quickly as possible.
How do I track my order?
To check the status of your order, please contact our Customer Services team on 01784 438688 or email us at firstname.lastname@example.org.
Can I collect my order?
Yes you can. Call our Customer Services team on 01784 438688 or email us at email@example.com and we’ll make the arrangements for you to collect from our showroom and manufacturing facility in Egham.
Can you provide bespoke versions or sizes?
Yes, please email the details to firstname.lastname@example.org and a member of our team will handle it for you.
Do you supply technical data sheets?
Yes – you’ll find downloadable PDFs on some of our product pages.
Our company has an account with Signbox – can we order from the eshop and advise a PO?
Yes, please email your requirements to email@example.com and one of our team will help you with this. Electrical distributors or resellers should contact our Sales team to apply for an account and agree our terms.
Can we supply our own artwork and, if so, what format do you need it?
Yes! Send your vector file or high-resolution image to firstname.lastname@example.org. For artwork files larger than 20mb please use a file transfer protocol such as www.wetransfer.com or by post in any of these formats:
.pdf (press quality) or Photoshop/Illustrator/InDesign/CorelDraw .ai .eps .cdr .psd and .indd (making sure any text is outlined). Please avoid creating artwork in Word, PowerPoint or similar presentation programs.
If you can’t supply your artwork in any of these formats or are unsure of the usability of the format you have, please contact the Signbox studio to talk about what you need.
Do you offer bulk discounts?
Yes we do. If you need 10 or more of a particular product, please email us with your requirements so we can apply a discount.
How do I return an item?
Items can be returned within seven days of purchase for a full refund. Refunds will be issued once the goods have been received and inspected. We won’t refund you for delivery charges for goods that have been supplied in accordance with your order.
If there's a fault with a product we’ve supplied:
Returns do not affect your statutory rights.
How do I opt out of your mailing list?
That’s easy – simply click the ‘Unsubscribe here’ link at the bottom of our newsletters, call our Customer Services team on 01784 438688 or email us at email@example.com and we’ll remove you from our mailing list.