For all customer queries, to track an order or simply to give us some feedback, please contact our customer services team on 01784 438688 Mon-Friday 8.00am-5.00pm
You may cancel the Contract and receive a refund, if you notify us within seven days of your decision to cancel the Contract. However, this cancellation right does not apply in the case of bespoke branded Goods that are customised to your requirements.
To cancel the Contract, you must email us at firstname.lastname@example.org or contact our Customer Services team by telephone on 01784 438688 or by post to Customer Services Manager, Unit 3, Egham Business Village, Egham, Surrey, TW20 8RG. If you are emailing us or writing to us please include details of your order to help us to identify it.
If you have returned the Goods to us because they are faulty or mis-described, we will refund the price of the Goods and will refund you on the credit card or debit card used by you to pay.
If Goods have been delivered to you before you decide to cancel the Contract then you must return them to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract. You can either send them back or hand them to a UPS Access Point. Please use the pre-printed returns label supplied on your delivery note and find your nearest drop off point here.
We welcome customer collection from our showroom and manufacturing facility, where the kettle is on and you can discuss all your sign requirements with one of our project team.