You may cancel the Contract and receive a refund, if you notify us within seven days of your decision to cancel the Contract. However, this cancellation right does not apply in the case of bespoke branded Goods that are customised to your requirements.
To cancel the Contract, you must email us at firstname.lastname@example.org or contact our Customer Services team by telephone on 01784 438688 or by post to Customer Services Manager, Unit 3, Egham Business Village, Egham, Surrey, TW20 8RG. If you are emailing us or writing to us please include details of your order to help us to identify it.
If you have returned the Goods to us because they are faulty or mis-described, we will refund the price of the Goods and will refund you on the credit card or debit card used by you to pay.